Welcome to Air Arabia web site, www.airarabia.com, believes that you will find this site informative and easy to navigate, and we hope that you will visit regularly.
In using this website you are deemed to have read and accept these terms and conditions in full, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
Transportation of passengers, baggage, and cargo by Air Arabia and its affiliates is subject to the Terms & Conditions contained in Air Arabia's Contract of Carriage, in addition to any Terms & Conditions specified on any Air Arabia’s web site, e-Ticket receipt, or in any published schedule. By purchasing a ticket and accepting transportation, the passenger agrees to be bound by such Terms & Conditions.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting Air Arabia’s terms and conditions. "Air Arabia", “the company”, “Ourselves”, “We” and "Us", refers to Air Arabia. “Party” refers to the Client, or Air Arabia, “Parties”, refers to both the Client, and Air Arabia. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of Air Arabia assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of Air Arabia’s stated services/products, in accordance with and subject to, prevailing United Arab Emirates Laws. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Air Arabia is committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. Air Arabia constantly reviews their systems and data to ensure the best possible service to their customers.
Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than Air Arabia agents and representatives, and if legally required to do so to the appropriate authorities.
Exclusions and Limitations
the information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, Air Arabia:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Air Arabia’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Air Arabia of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
- Air Arabia reserve the right to discontinue or alter any or all of this website services, and to stop publishing this website, at any time in its sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
Air Arabia does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Unless otherwise stated, the services featured on this website are available worldwide. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Air Arabia. Air Arabia does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Air Arabia, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Air Arabia on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
Air Arabia does not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Air Arabia will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
You must not:
(a) Use this website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) Use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) Use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without Air Arabia express written consent;
(e) Access or otherwise interact with our website using any robot, spider or other automated means;
(f) Use data collected from this website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing), without Air Arabia express written consent.
You must not use data collected from this website to contact individuals, companies or other persons or entities, without Air Arabia express written consent.
You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.
Copyright (c) 2014, Air Arabia PJSC:
Copyright and other relevant intellectual property rights exist on all text relating to Air Arabia’s services including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations, logos and information regarding the status of Air Arabia flights, etc. and the full content of this website.
Air Arabia’s logo is a registered trademark of this company in the United Arab Emirates and other countries. The brand names and specific services of Air Arabia featured on this web site are trade marked.
Registration and accounts
- To be eligible for an individual account on this website, you must be at least 18 years.
- You may register for an account with this website by completing and submitting the account registration form on this website.
- You must notify us in writing immediately if you become aware of any unauthorised use of your account.
- You must not use any other person's account to access the website, unless you have that person's express permission to do so.
Cancellation and suspension of account
- Air Arabia may suspend your account, cancel your account, and/or edit your account details, at any time in its sole discretion without notice or explanation.
- You may cancel your account on this website at any time.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Air Arabia literature or via the Air Arabia’s stated telephone, facsimile or mobile telephone numbers.
Air Arabia PJSC, a public joint stock company duly established and registered in the Emirate of Sharjah in the United Arab Emirates (UAE), commercial registration number 44357 and having its registered office at terminal 2, Freight Centre – Sharjah
International Airport, P. O. Box 132, Sharjah – UAE
Third party rights
- These terms and conditions are for our benefit and your benefit, and these terms and conditions are not intended to benefit or be enforceable by any third party.
- The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective.
The laws of United Arab Emirates govern these terms and conditions. By accessing this website and using our services and/ or buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Emirate of Sharjah courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Air Arabia to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
Notification of Changes
Air Arabia reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis
These terms and conditions form part of the Agreement between the Client and Air Arabia. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© Air Arabia 2017 - All Rights Reserved